Comments on: Consumer Complaint Sites Restrict Customer-to-Business Dialogue

By: fdhill

fdhill — Thu, 12 Aug 2010 16:44:41 +0000

Pissed Consumer is a vile site hiding behind CDA 230 to allow false and malicious slander on their site. Harmful defamatory informatiuon is just fine with them as long as its about a brand and the rankings they recieve from Google for their subdomains drives traffic to their ads. They are not a consumer affairs site they simply allow anyone to post anything on their site to drive traffic. They are a link farm set up to deliberately game Google’s results for brand names to make them money. They will not respond to any requests to discuss slander and defamation no matter how false and harmful it is. In fact there is no way to contact them at all. They pretend there is but try it and see. Hoepfully Google will investigate their spam SEO activity soon and ban them again this time I hope Google has the good sense to ban them for good instead of the temporary ban they placed on them last time. The only two consumer affairs sites you can trust are my3cents and complaintsboard. Both sites allow a dispute process without any legal fees and if the complaint is false and you can prove it they will remove the content.

By: Bethany

Bethany — Wed, 14 Jul 2010 16:00:03 +0000

Excellent post! It’s interesting how tight-lipped PissedConsumer.com is about their transactions, and yet people feel as though they are the only site to trust. At my internet marketing firm, we have a client that is consistently ranked below PissedConsumer.com on search engine queries because of the constant fresh content that goes up on PissedConsumer, despite the fact that it’s mostly random users arguing with each other and has nothing to do with the business.

On my company blog, we talk about what PissedConsumer is doing right and what they are doing wrong. Check it out at http://www.trimarksolutions.com/inside/internet-marketing/how-is-pissedconsumer-com-unfairly-affecting-your-companys-online-reputation/.

By: Michael Barber

Michael Barber — Wed, 07 Jul 2010 21:05:07 +0000

Heather – Great post. We were just discussing these sites with a customer a few days. I’d be interested to see if you guys reviewed the BBB site and their dialog loop. They are another site that is monetizing consumer complaints. While they offer a way to moderate the discussion between consumers and the business (for a fee), they don’t provide an effective way to deal with false negative feedback, nor do they post the consumer/business dialog, but simply refer to complaints as “open” or “resolved”.

It will be interesting to see how the consumer awareness and complaint sites evolve over the next few years. As consumers adopt more of the review and rating sites, I’m not sure the complaint sites won’t provide much of a service or gain the level the authenticity and traction to be trusted.

Thanks for sharing your experience with these sites.